Years of experience
Being a landlord means navigating the ever changing burden of legislation, the need to source reliable, quality tradespeople as well as being available 24/7.
High tech, high touch
There’s no doubt that it’s a full time job, which is why it should be ours! We’re passionate about lettings, it’s what we do 24/7 365 days of the year and we’ve been doing it for many years. We combine the latest technology to systemise and automate our business basics, investing heavily in training our team so that they can use their expertise and knowledge to deal with any situation.
A tailored service
Our service is completely bespoke, because we understand that you are unique, your future plans, your property goals, your preferences, each and every one of our landlords are different. So, we start by getting to know you, that way we can build a plan to help you meet those goals and work in a style that suits you.
Property Management
For those landlords who are looking for peace of mind and to free up their time, this is the perfect choice, providing your tenants with a professional service and taking care of them and your property around the clock.
This end to end service starts with the preparation and marketing of your property, finding you great tenants and working with them all the way through the tenancy until the point of moving out.
Let only
If you are a seasoned, experienced investor, choosing this service means, we’ll be on hand to help you secure the best tenant so that you can manage the property with the minimum of fuss.
You’ll already have your very own list of trusted contractors, systems and processes to keep up to speed with new legislation and ensure that your property is safe and compliant.
How much is my property worth?
There are so many factors to consider when we advise you on the rental value of your property. It’s not a ‘one size fits all’ approach, we consider the location, age of the property, fixtures and fittings, interior presentation, local amenities, demand and current market conditions to identify who it will appeal to as well as how much it will let for.
Our experience will also help to secure better yields by making certain improvements or in some cases, holding back and saving you money.
Marketing your property
We will do everything we can to make your property stand out, we don’t leave anything to chance.
We have an 11 point strategy to secure your ‘ideal’ tenant, which includes social media, our vast tenant database, local employers, word of mouth, online marketing as well as the traditional ‘To Let’ board.
Negotiating an offer
We will discuss each and every offer with you, to ensure it’s a perfect fit.
Vetting & Checking
Then it’s over to our expert team to guide your future tenant through our intensive referencing process, carefully checking all the information they have provided for accuracy. We need to be confident that not only will every tenant pay their rent on time but will respect and take care of your property.
We like to meet with the tenant face to face, (old fashioned- I know) as well as contacting their previous landlords, current employers and bankers, we carry out full credit searches and we check their online profiles too.
Guarantees & Security
For those landlords who prefer a ‘belt and braces’ approach, we work with the best industry providers to offer you the choice of securing your rental income or legal expenses covered with insurance backed guarantees.
Getting the details right
We’ll make sure that the correct tenancy agreement is used and served with all the appropriate pre-tenancy documentation, as well as checking that your property is compliant with all current legislation, so that your tenancy will run smoothly from start to finish.
We’ll be sure to inform you of all your obligations as the landlord and will do the same with your tenant, setting out expectations clearly from the start.
Inventory of Contents
Before the tenancy starts, we’ll prepare a detailed written and photographic record of the property which will record the contents and their condition, playing a vital part in the end of tenancy process.
It’s over to you
If you have selected our Let Only Service, this is the point at which we hand everything over to you.
We’ll pass on the first month’s rent (less our fee) and the deposit for you to protect.
The tenants will be given your contact details and your bank account information so they can pay their rent direct to you.
But don’t worry, we’re only a phone call away, if you need us.
Property Management
Maintenance
Together with our team of carefully vetted local tradespeople, we’ll take care of all your property maintenance needs, providing you with 2 quotes where possible so you have options.
Property Visits
We’ll carry out mid-term and annual inspections to ensure that your property stays in tip top condition and to catch anything that needs to be addressed as early as possible.
Paying Bills
We’ll take care of the prompt payment of your maintenance invoices, so you don’t need to worry about this and we’ll look after the utility switchover at the start and end of each tenancy.
Compliance
Our efficient systems will automatically renew and update your safety certificates and ensure that you don’t ever need to worry about changing government regulations.
Rent
Our robust rent collection process means we will collect the rent and chase any arrears. We work hard to keep your tenant in good standing and we’ll always keep you in the loop too.
Communication
Throughout the tenancy and at the end, we’ll handle all the communication with your tenant, 24/7, which means we can deal with every type of enquiry at every hour of the day or night.
Our policy of ‘no surprises’
We make sure that you always know what’s happening with complete transparency, we practice a policy of ‘no surprises’ which means that we give you a ‘head’s up’, with good news and bad, whether that’s of impending maintenance or news of a change in your tenant’s circumstances.
We give you direct access to your own online platform, 24/7 so you can view all the key documents, maintenance history, contractor bills or download invoices and statements at your own convenience. We’ll also communicate in your preferred style, as often or as little as you wish.